Term and Conditions

Effective Date: Aug 18, 2026

Welcome to Elorey. These Terms & Conditions explain the rules and conditions that apply when you access our website or purchase products from our online store.

By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions and our related policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Policy.

1. About Elorey

Elorey is an online retail store offering home décor and lifestyle products.

Our website allows customers to:

Browse our products
Place orders online
Make secure payments
Receive order and delivery updates
Contact our customer support team
Request returns or refunds where eligible

We aim to provide customers with clear product information, transparent pricing, secure checkout, and reliable customer support.

2. Business Information

Business Name: Elorey
Email: support@elorey.com
Phone: +1 (505) 523-2842
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Business Address: 2725 Agua Fria St APT D-109, Santa Fe, NM 87507, United States

For customer support, please contact us using the information above.

3. Website Use

By using our website, you agree to:

Use the website only for lawful purposes
Provide accurate information when placing an order
Use our website responsibly
Not attempt unauthorized access to our systems or customer accounts
Not interfere with the security or normal operation of our website
Not use our website for fraudulent, abusive, or unlawful activities

We reserve the right to restrict or terminate access to our website where misuse or prohibited activity is identified.

4. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

This may include:

Product names
Product descriptions
Product images
Product prices
Product specifications
Product availability

Product colors and appearance may vary slightly depending on your device, screen settings, lighting, photography, or other display conditions.

If we identify an accidental error in product information, pricing, or availability, we may correct the information and, where appropriate, contact affected customers before processing the order.

5. Product Availability

All products are subject to availability.

We may:

Limit quantities available for purchase
Update product information
Discontinue products
Correct inventory information
Cancel an order if a product becomes unavailable

If we cancel an order after payment has been successfully collected, an applicable refund will be issued to the original payment method.

6. Pricing, Taxes and Charges

Product prices are displayed in the currency shown on our website and at checkout.

Applicable shipping charges, taxes, discounts, and other charges will be displayed during the checkout process before the customer completes the purchase.

We may correct accidental pricing or calculation errors. If an order is affected by a significant pricing error, we may contact the customer before fulfilling the order or cancel the affected order and issue a refund where payment has already been collected.

7. Orders and Order Acceptance

When you place an order, you will receive an order confirmation.

An order confirmation indicates that we have received your order but does not necessarily mean that the order has been finally accepted for fulfillment.

Orders may be reviewed before fulfillment for reasons including:

Payment authorization issues
Incorrect billing or shipping information
Suspected fraudulent activity
Product availability
Technical or pricing errors
Violation of our policies

If we are unable to fulfill an order, we will notify the customer and provide an applicable refund where payment has already been collected.

8. Payment

Payments are processed through the payment methods made available at checkout.

Payment information is handled through secure payment processing systems. We do not intentionally store complete payment card details on our website.

Customers are responsible for providing accurate billing and payment information.

An order may be delayed or cancelled if payment authorization cannot be completed.

9. Shipping and Delivery

We provide shipping information, available shipping methods, estimated delivery times, and applicable shipping charges through our website and checkout process.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including:

Courier delays
Severe weather
Public holidays
Operational disruptions
Incorrect or incomplete delivery information
Other unforeseen circumstances

Customers are responsible for providing a complete and accurate delivery address.

For complete information about delivery times, shipping methods, and applicable charges, please review our Shipping Policy.

10. Returns and Refunds

Our Return & Refund Policy explains:

Which products are eligible for return
The applicable return period
Return requirements
Refund conditions
How customers can request a return or refund
When refunds are issued

Customers must follow the return instructions provided in our Return & Refund Policy.

Where an approved refund is applicable, the refund will normally be issued to the original payment method.

Please review our Return & Refund Policy before making a purchase.

11. Order Cancellations

Customers may request cancellation of an order by contacting us as soon as possible.

Cancellation requests cannot always be guaranteed if an order has already been processed, packed, or shipped.

If an order is successfully cancelled after payment has been collected, an applicable refund will be processed according to our refund policy.

12. Customer Information

Customers are responsible for providing accurate and complete:

Name
Billing information
Shipping address
Email address
Phone number
Payment information

Incorrect or incomplete information may cause delays in processing or delivering an order.

We handle personal information according to our Privacy Policy.

13. Third-Party Services

Our website may use third-party services to help operate our store, including:

Ecommerce and website technology providers
Payment processing providers
Shipping and delivery providers
Analytics services
Security and fraud-prevention services
Website plugins and integrations

These providers may have their own terms and privacy policies.

We are not responsible for independent services provided by third parties except where applicable law requires otherwise.

14. External Links

Our website may contain links to third-party websites or services.

These links may be provided for customer convenience.

Elorey does not control third-party websites and is not responsible for their content, availability, privacy practices, or services.

Customers should review the policies of third-party websites before using their services.

15. Intellectual Property

The content available on our website, including:

Website design
Text
Logos
Graphics
Images
Product content
Icons
Branding
Other original materials

is owned by Elorey or used with appropriate permission or licensing.

You may not copy, reproduce, modify, distribute, republish, or commercially use our website content without prior written permission, except where permitted by applicable law.

Important: We do not claim ownership of trademarks, logos, or brand names belonging to other companies. Any third-party trademarks appearing on our website remain the property of their respective owners.

16. Reviews and Customer Feedback

Customers may have the opportunity to provide reviews, comments, suggestions, or other feedback.

Feedback should be honest, lawful, and not misleading.

We may remove content that is unlawful, abusive, fraudulent, or otherwise inappropriate.

17. Prohibited Activities

Customers must not use our website for:

Fraudulent activities
Illegal activities
Unauthorized access
Hacking or malicious activities
Spamming
Abuse of promotions or refunds
Intellectual property infringement
Attempts to interfere with website security or operation

We may restrict access or take other appropriate action where prohibited activity is identified.

18. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available
Uninterrupted
Error-free
Free from technical issues

Website availability may occasionally be affected by maintenance, technical problems, hosting issues, or circumstances outside our reasonable control.

19. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We make reasonable efforts to provide accurate product and business information but cannot guarantee that every page or piece of information will always be completely free from errors or omissions.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Elorey will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

This does not limit or exclude any liability that cannot legally be limited or excluded under applicable law.

21. Consumer Rights

Nothing in these Terms & Conditions is intended to remove, restrict, or exclude any mandatory consumer rights or legal protections that apply to customers under applicable law.

Where applicable law provides customers with rights that cannot be excluded by contract, those rights remain unaffected.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect:

Business changes
Website improvements
Changes to our services
Legal or regulatory requirements

Any updated version will be published on this page with a revised effective date.

23. Governing Law

These Terms & Conditions are governed by the applicable laws of the State of New Mexico, United States, without limiting any mandatory consumer protection rights that may apply to customers under applicable law.