Effective Date: August 18, 2026
At Elorey, we aim to provide a clear, reliable, and transparent shipping experience for every customer. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, tracking information, and how we handle common delivery issues.
We provide shipping information clearly so customers can understand the expected delivery process before completing their purchase.
1. Shipping Locations
Elorey currently ships orders to addresses within the United States.
At this time, we do not offer international shipping.
Shipping availability may vary for certain locations, including some:
- Remote addresses
- P.O. Boxes
- Military addresses
- U.S. territories
If shipping is unavailable for a particular address, the available shipping options will be shown during checkout where applicable.
2. Order Processing Time
Orders are typically processed within 1–2 business days after successful payment confirmation.
Our regular order processing days are:
- Monday through Friday
- Excluding applicable public holidays
Orders placed on weekends or public holidays are generally processed on the next business day.
Processing time refers to the time required to prepare an order before it is handed to the shipping carrier.
3. Shipping & Delivery Time
After an order has been processed and dispatched, standard delivery is typically estimated at:
5–7 business days after dispatch
The estimated delivery timeframe may vary depending on:
- Delivery address
- Shipping carrier
- Carrier operating conditions
- Weather
- Public holidays
- Seasonal or high-volume periods
- Other circumstances outside our control
Delivery estimates are provided for guidance and are not guaranteed delivery dates.
Our estimated delivery timeframe is intended to help customers understand when they may reasonably expect their order to arrive.
4. Estimated Total Order Delivery Time
Under normal circumstances, the estimated total timeframe is approximately:
1 to 2 business days for processing + 5 to 7 business days for delivery after dispatch.
This means customers should generally allow approximately 6 to 9 business days from successful order placement, depending on when the order is placed and the delivery location.
Orders placed during weekends, public holidays, or periods of unusually high order volume may require additional processing time.
5. Shipping Costs
We currently offer:
Free Standard Shipping within the United States.
The applicable shipping cost and available shipping option, if any, will be clearly displayed during checkout before the customer completes the purchase.
We do not intentionally add hidden shipping charges after an order has been placed.
At this time, express or expedited shipping may not be available unless specifically shown as an option during checkout.
6. Shipping Carriers
Depending on the order and delivery location, we may use reliable shipping carriers such as:
- USPS
- UPS
- FedEx
- DHL
- Other established delivery providers where appropriate
The carrier selected for an order may vary based on:
- Delivery address
- Package size
- Package weight
- Warehouse or fulfillment location
- Carrier availability
The shipping carrier may therefore differ between orders.
7. Order Tracking
Once an order has been dispatched, tracking information will be provided by email when tracking is available.
Customers should allow some time for the carrier's tracking system to update after a tracking number has been created.
If you do not receive your tracking information, please check:
- Your email inbox
- Spam or junk folder
- Promotions folder
If you still cannot locate your tracking information, you may contact our customer support team for assistance.
8. Shipping Address Requirements
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please ensure your shipping information includes, where applicable:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Valid phone number
- Correct email address
Incorrect, incomplete, or outdated shipping information may result in:
- Delivery delays
- Failed delivery attempts
- Returned packages
- Additional delivery costs where applicable
If you notice an error in your shipping address after placing an order, please contact us as soon as possible.
We will try to assist with address corrections when the order has not yet been processed or dispatched. However, we cannot guarantee that changes will be possible after an order has been processed or shipped.
9. Delivery Delays
We make reasonable efforts to process and ship orders within the stated timeframes. However, delivery delays can occasionally occur due to circumstances outside our control.
These may include:
- Severe weather
- Courier or carrier delays
- Public holidays
- High seasonal demand
- Remote delivery locations
- Incorrect or incomplete address information
- Transportation disruptions
- Other unexpected delivery circumstances
If your order is significantly delayed beyond the estimated timeframe, please contact us with your order number.
We will review the available information and assist you where reasonably possible.
10. Lost or Missing Packages
If your tracking information shows that a package has been delivered but you cannot locate it, we recommend first checking:
- Around your delivery location
- With household members
- With neighbors where appropriate
- Any safe delivery location indicated by the carrier
Please also confirm that the shipping address provided when placing the order was correct.
If you still cannot locate the package, contact us with your:
- Order number
- Tracking number
- Delivery information
We will review the situation and, where appropriate, work with the shipping carrier to investigate the delivery status.
11. Damaged Orders
If your order arrives damaged, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
- Order number
- Photos of the damaged product
- Photos of the packaging
- Photos of the shipping label, where available
- A brief description of the damage
We will review the information provided and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer rights.
12. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item appears to be missing from your order, please contact our customer support team.
Please provide:
- Order number
- Product name
- Description of the issue
- Photos of the received item and packaging where applicable
We will review the order information and assist with an appropriate resolution.
13. Failed Delivery Attempts
If a carrier is unable to complete delivery, the carrier may make another delivery attempt, leave delivery instructions, or hold the package at an appropriate collection location, depending on the carrier's procedures.
Customers should follow the delivery instructions provided by the carrier.
If a package is returned to us because delivery could not be completed, we may contact the customer regarding available options.
Additional shipping charges may apply for re-delivery where permitted and where the failed delivery resulted from incorrect or incomplete information provided by the customer.
14. Unclaimed or Refused Packages
If a package is refused, remains unclaimed, or is returned because delivery could not be completed, the package may be returned to the sender.
Where possible, we may contact the customer to discuss the next steps.
Any applicable re-shipping costs may depend on the reason the package was returned and the circumstances of the order.
15. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping information
- Reviewing their order details before completing checkout
- Monitoring available tracking information
- Being available to receive deliveries when required
- Following applicable carrier delivery instructions
Elorey is not responsible for delivery problems caused by inaccurate or incomplete information provided by the customer.
However, we will make reasonable efforts to assist customers when shipping issues occur.
16. Shipping Information & Transparency
At Elorey, we believe customers should have access to clear shipping information before placing an order.
We aim to clearly communicate:
- Where we ship
- Processing times
- Estimated delivery times
- Shipping costs
- Available shipping options
- Tracking procedures
- Potential delivery delays
- How shipping issues are handled
The shipping information provided on our website is intended to help customers make informed purchasing decisions.
17. Shipping Policy & Checkout Information
Applicable shipping information, including available shipping options and any applicable shipping charges, will be displayed during checkout before the customer completes the purchase.
Shipping information provided on our website and in our Google Merchant Center settings should remain consistent.
If shipping availability or delivery information changes, we may update this Shipping Policy and our checkout information accordingly.
18. Contact Us
If you have questions about shipping, delivery times, tracking, or an existing order, please contact us using the information below.
Business Name: Elorey
Email: support@elorey.com
Phone: +1 (505) 523-2842
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Address: 2725 Agua Fria St APT D-109, Santa Fe, NM 87507, United States