Effective Date: Aug 18, 2026
At Elorey, we aim to provide a clear, reliable, and transparent shipping experience for our customers.
This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, tracking information, and how shipping-related issues are handled.
By placing an order on our website, you acknowledge the information provided in this Shipping Policy.
1. Shipping Locations
We currently ship to addresses within the United States.
At this time, we do not offer international shipping.
Certain remote locations, military addresses, P.O. boxes, or U.S. territories may have shipping limitations. If delivery is unavailable to a specific address, this will generally be shown during checkout where applicable.
2. Order Processing & Delivery Time
We carefully process orders to ensure accuracy before dispatch.
Processing Time
- Orders are typically processed within 1 to 2 business days after successful payment confirmation.
- Orders are processed Monday through Friday, excluding public holidays.
- Orders placed on weekends or holidays are generally processed on the next business day.
Delivery Time
After dispatch, standard delivery usually takes approximately:
- 5 to 7 business days
Delivery times are estimates only and may vary depending on:
- Delivery location
- Courier operations
- Weather conditions
- Public holidays
- Peak shopping periods
- Carrier delays
While we strive to meet estimated delivery times, delays outside our control may occasionally occur.
3. Shipping Partners
To provide reliable delivery services, we may use trusted shipping carriers, including:
- USPS
- UPS
- FedEx
- DHL
- Other reliable delivery providers where available
The selected carrier may depend on:
- Delivery address
- Package size and weight
- Warehouse location
- Carrier availability
4. Shipping Costs
We currently offer:
Free Standard Shipping within the United States
There are no hidden shipping charges beyond the amount shown at checkout.
At this time, we may not offer express or expedited shipping options unless specifically stated during checkout.
5. Order Tracking
After your order has been shipped, we will provide tracking information by email where available.
Tracking updates may take some time to appear after the carrier generates the tracking number.
If you do not receive tracking information, please check:
- Inbox
- Spam folder
- Promotions folder
Customers may also contact our support team for assistance.
6. Shipping Address Requirements
To help avoid delays or delivery issues, customers are responsible for providing accurate shipping information, including:
- Full name
- Street address
- Apartment or unit number where applicable
- City
- State
- ZIP code
- Valid phone number
- Correct email address
Incorrect or incomplete information may result in:
- Delivery delays
- Failed delivery attempts
- Returned packages
- Additional shipping costs where applicable
Courier companies may contact customers directly when necessary to assist with successful delivery.
7. Delays & Shipping Issues
Although we work to deliver orders promptly, delays may occasionally occur due to circumstances outside our control, including:
- Severe weather
- Carrier disruptions
- Public holidays
- High seasonal demand
- Remote delivery locations
- Incorrect shipping information
If there is a significant delay with your order, please contact us and we will do our best to assist.
8. Lost, Missing, or Damaged Deliveries
Missing Packages
If tracking shows a package as delivered but you have not received it, we recommend:
- Checking around the delivery location
- Asking household members or neighbors
- Verifying the shipping address
If your package is still missing, please contact us so we can investigate with the shipping provider where appropriate.
Damaged Items
If an order arrives damaged, please contact us promptly and provide:
- Order number
- Photos of the product
- Photos of the packaging where available
We will review the issue and work toward an appropriate resolution.
Incorrect Items
If you receive an incorrect item, please contact our support team so we can assist.
9. Failed Deliveries & Unclaimed Packages
If delivery cannot be completed because:
- The address is incorrect
- Delivery is refused
- The package is unclaimed
- Delivery attempts are unsuccessful
The package may be returned.
Where possible, we may contact you to arrange re-delivery. Additional shipping charges may apply where permitted.
10. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping information
- Monitoring tracking updates
- Being available to receive deliveries when necessary
We are not responsible for delays or delivery issues caused by:
- Incorrect addresses
- Incomplete information
- Carrier disruptions beyond our control
However, we will always do our best to assist customers in resolving shipping-related issues.
11. Transparency & Customer Communication
At Elorey, we believe in clear and honest communication.
We aim to provide customers with transparent information regarding:
- Shipping charges
- Processing times
- Delivery estimates
- Tracking information
- Shipping-related issues
If any unexpected delays or issues occur, we strive to keep customers informed whenever possible.
12. Contact Information
If you have any questions regarding shipping, delivery, or tracking information, please contact us.
Business Name: Elorey
Email: support@elorey.com
Phone: +1 (505) 523-2842
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Address: 2725 Agua Fria St APT D-109, Santa Fe, NM 87507, United States