Effective Date: Aug 18, 2026
At Elorey, we respect your privacy and are committed to being transparent about how we collect, use, and protect your information.
This Privacy Policy explains how we handle personal information when you visit our website, browse products, place an order, contact us, or use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Why We Collect Your Information
We collect information that is reasonably necessary to operate our online store and provide customers with a secure and reliable shopping experience.
We may use your information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Send order confirmations and delivery updates
- Respond to customer questions and support requests
- Process returns, refunds, and cancellations
- Prevent fraud, unauthorized transactions, and misuse
- Maintain and improve our website and services
- Comply with applicable legal, tax, accounting, and regulatory requirements
- Send marketing communications where permitted by law or where you have provided consent
We aim to collect and use only information that is reasonably necessary for these purposes.
2. Information We Collect
Personal Information You Provide
When you place an order, contact us, or use certain features of our website, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Customer service communications
- Account information, if you create an account
This information may be required to process your order, communicate with you, and provide customer support.
Payment Information
Payments are processed through third-party payment providers.
We do not intentionally store complete credit card or debit card numbers on our website. Payment providers may collect and process payment information according to their own privacy and security practices.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- Device type
- Browser type
- IP address
- Pages visited
- Website interaction information
- General website usage data
- Cookies and similar technologies
This information may help us maintain website functionality, improve performance, prevent fraud, and understand how visitors use our website.
3. How We Use Your Information
We may use collected information for legitimate business purposes, including:
- Processing and confirming orders
- Preparing and delivering purchases
- Providing order tracking and delivery updates
- Responding to customer inquiries
- Processing returns and refunds
- Maintaining customer accounts
- Improving website functionality and customer experience
- Detecting and preventing fraud or unauthorized activity
- Maintaining website security
- Meeting legal and regulatory obligations
- Sending marketing communications where legally permitted
We do not sell or rent your personal information to third parties.
4. Sharing Your Information
We may share limited personal information with trusted service providers when necessary to operate our business.
These providers may include:
Payment Providers
Payment service providers process customer payments and transactions securely.
They may collect and process payment information according to their own privacy policies and security practices.
Shipping and Delivery Providers
We may provide shipping and delivery partners with information such as:
- Customer name
- Delivery address
- Phone number
- Order details
This information is used to deliver your order and provide delivery-related services.
Website and Ecommerce Services
Our website may use ecommerce, hosting, security, analytics, and other technology providers to help us operate and maintain our online store.
These providers may process information necessary for:
- Website operation
- Order processing
- Secure checkout
- Website security
- Customer support
- Website performance
- Fraud prevention
Legal and Regulatory Disclosure
We may disclose personal information when reasonably necessary to:
- Comply with applicable laws
- Respond to lawful government or regulatory requests
- Comply with court orders or legal processes
- Prevent fraud or unlawful activity
- Protect our rights, property, customers, or website
- Enforce our policies
Where appropriate, we aim to disclose only the information reasonably necessary for the relevant purpose.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide and improve our services.
Cookies may help us:
- Keep the website functioning properly
- Remember shopping cart items
- Remember certain customer preferences
- Understand website traffic and usage
- Improve website performance
- Support website security and fraud prevention
- Support advertising and marketing activities where permitted
Cookies do not provide us with access to files stored on your device.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website or checkout functionality.
6. Marketing and Advertising
Where permitted by applicable law, we may use certain information and technologies to help us understand customer interests and provide relevant advertising or marketing.
Advertising and analytics services may use cookies or similar technologies to measure advertising performance and website activity.
Where consent is required by applicable law, we will obtain the appropriate consent before using information for those purposes.
You may also have options to control certain marketing communications or advertising preferences.
7. How We Protect Your Information
We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss, or disclosure.
These measures may include:
- Secure website connections
- Secure payment processing through payment providers
- Access controls
- Website security measures
- Fraud-prevention systems
- Regular website maintenance and monitoring
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Order fulfillment
- Customer service
- Returns and refunds
- Accounting and tax requirements
- Legal and regulatory compliance
- Fraud prevention
- Resolving disputes
- Enforcing our agreements and policies
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.
9. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to certain processing
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain personal information
- Opt out of certain marketing communications
To make a privacy-related request, please contact us using the contact information provided below.
We may need to verify your identity before completing certain requests.
10. Customer Communications
If you contact us by email, contact form, phone, or other customer support channels, we may retain records of those communications.
This helps us:
- Respond to your questions
- Provide customer support
- Resolve order-related issues
- Maintain accurate customer service records
11. Children’s Privacy
Our website is not specifically directed toward children.
We do not knowingly collect personal information from children where parental or guardian consent is required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Links
Our website may contain links to third-party websites or services.
These third-party websites operate independently and may have their own privacy policies, terms, and practices.
We are not responsible for the privacy practices or content of third-party websites that we do not operate.
We encourage customers to review the privacy policies of third-party websites before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to our website or services
- Changes in applicable laws or regulations
- Changes to how we process personal information
When we make changes, the updated version will be published on this page with a revised effective date.
We encourage customers to review this page periodically.
14. Contact Information
If you have questions about this Privacy Policy, how we handle personal information, or wish to make a privacy-related request, please contact us.
Business Name: Elorey
Email: support@elorey.com
Phone: +1 (505) 523-2842
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Address: 2725 Agua Fria St APT D-109, Santa Fe, NM 87507, United States