Effective Date: May 05, 2026
Elorey (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, create an account, contact us, or interact with our services.
1. Information We Collect
We may collect the following types of personal information:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Transaction details
Customer service messages
Account information, if you create an account
Device and browser information
IP address
Website usage data
Cookie and similar tracking data
Payment-related information processed by our payment providers
2. How We Use Your Information
We may use your personal information to:
Process and fulfill orders
Provide customer support
Respond to inquiries
Send order confirmations and delivery updates
Process returns, refunds, and cancellations
Improve our website, products, and customer experience
Prevent fraud, abuse, and unauthorized transactions
Comply with legal, tax, accounting, and regulatory obligations
Send marketing communications where permitted by law or where you have consented
3. Payment Information
Payments are processed through third-party payment providers. We do not store full credit card or debit card numbers on our website.
Payment providers may collect and process payment information according to their own privacy and security practices.
4. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted third parties that help us operate our business, including:
Payment processors
Shipping and delivery providers
Website hosting providers
WooCommerce and ecommerce service providers
Email and customer communication providers
Analytics providers
Fraud-prevention providers
Professional advisors, such as legal, tax, or accounting providers
Government, legal, or regulatory authorities where required by law
5. Cookies and Similar Technologies
We may use cookies and similar technologies to:
Keep the website and checkout functioning properly
Remember customer preferences
Analyze website traffic and performance
Improve website security
Support fraud prevention
Support marketing and advertising where permitted
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, legal compliance, tax, accounting, dispute resolution, and enforcement of our policies.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to certain processing
Request restriction of processing
Withdraw consent where processing is based on consent
Request a copy of your personal information
To exercise privacy rights, contact us at support@elorey.com.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our website is not directed to children. We do not knowingly collect personal information from children where parental or guardian consent is required by law.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
12. Contact Information
Company: Elorey
Email: support@elorey.com
Phone: +1 (505) 523-2842
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Address: 2725 Agua Fria St APT D-109, Santa Fe, NM 87507, United States