Effective Date: May 05, 2026
At Elorey, we aim to process and deliver orders as efficiently as possible.
1. Shipping Area
We currently ship to addresses within the United States.
If shipping to certain remote locations, military addresses, P.O. boxes, or U.S. territories is unavailable, this will be shown at checkout where applicable.
2. Shipping Carriers
Orders may be shipped using trusted U.S. delivery carriers such as:
USPS
UPS
FedEx
DHL
Other reliable delivery partners should be available where possible
The shipping carrier may depend on the delivery address, item size, item weight, warehouse location, and carrier availability.
3. Processing Time
Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays are usually processed on the next business day.
4. Delivery Time
The estimated standard delivery time is typically 5–7 business days after dispatch, depending on the delivery address and selected shipping method.
Delivery times are estimates only and are not guaranteed.
5. Shipping Costs
We offer free shipping all across the USA.
6. Tracking
Tracking information will be provided by email when available after your order has been dispatched.
Please allow some time for tracking updates to appear after the tracking number is issued.
7. Delays
Delivery delays may occur due to factors outside our control, including courier disruptions, severe weather, incorrect address details, public holidays, peak shopping periods, or carrier processing delays.
If there is a significant delay with your order, please contact us, and we will do our best to assist.
8. Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Elorey is not responsible for delays, failed deliveries, lost packages, or extra costs caused by incorrect or incomplete shipping information provided by the customer.
9. Failed Delivery or Unclaimed Packages
If a package is returned to us because delivery could not be completed, was refused, or was not collected, we may contact you to arrange re-delivery.
Additional shipping charges may apply where permitted.
10. Damaged or Missing Deliveries
If your order arrives damaged, or if you believe your package is missing, please contact us promptly at support@elorey.com with your order number and photos where available.
We will review the issue and work with the carrier where necessary.
11. Contact Information
Company: Elorey
Email: support@elorey.com
Phone: +1 (505) 523-2842
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Address: 2725 Agua Fria St APT D-109, Santa Fe, NM 87507, United States