Effective Date: May 05, 2026
1. How can I contact Elorey?
You can contact us using the details below:
Email: support@elorey.com
Phone: +1 (505) 523-2842
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Address: 2725 Agua Fria St APT D-109, Santa Fe, NM 87507, United States
2. What does Elorey sell?
Elorey is an online home and decor store offering home decor products such as mirrors, wall clocks, picture frames, candle holders, and other decorative home accessories.
3. What payment methods do you accept?
We accept major payment methods shown at checkout, which include Visa, Mastercard, American Express, Discover, UnionPay, and other available payment options.
4. When will I be charged?
Payment is due when you place your order. Depending on your payment provider, payment may be charged immediately or authorized and captured shortly after order confirmation.
5. Where do you ship?
We currently ship to addresses within the United States.
Availability for remote areas, P.O. boxes, military addresses, or U.S. territories may vary and will be shown at checkout where applicable.
6. How much does shipping cost?
We offer free shipping all across the USA
7. How long does order processing take?
Orders are typically processed within 1–2 business days after successful payment confirmation.
8. How long does delivery take?
The estimated standard delivery time is typically 5–7 business days after dispatch, depending on the delivery address and shipping carrier.
9. Will I receive tracking information?
Yes, tracking information will be sent by email when available after your order has been dispatched.
10. What if I entered the wrong shipping address?
Please contact us as soon as possible at support@elorey.com.
We will try to help, but we cannot guarantee address changes once an order has been processed or shipped.
11. What is your return policy?
Return requests must be submitted within 30 days of delivery.
Items must be unused, in original condition, and include proof of purchase.
12. Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
13. Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
14. When will I receive my refund?
Approved refunds are typically processed within 5–10 business days after approval.
Your bank or payment provider may take additional time to post the refund.
15. What should I do if I receive a damaged, defective, or wrong item?
Contact us as soon as possible at support@elorey.com with your order number and clear photos of the item and packaging.
We will review the issue and provide an appropriate solution.
16. Do you offer exchanges?
We do not currently offer direct exchanges. If eligible, you may return the original item and place a new order.
17. Do you store full payment card details?
No. Payments are handled through trusted payment providers. We do not store full card details on our website.